Yes, Roamr is the perfect choice for fast and affordable home internet, plus it can be used on the go as a portable hotspot device to ensure you have high-speed internet connection wherever you are. It’s perfect for home internet, streaming, video games, uploading, downloading, working from home, and any other wireless needs! It’s especially useful in rural areas across America. 

Yes, if at any time you would like to upgrade or downgrade your plan simply a request form and an agent will handle your request immediately. Click here for the downgrade form, and click here for the upgrade form. Keep in mind that our 200GB plan is the lowest data plan we offer, while the 800GB plan is the highest.

Yes! Your device(s) will arrive to you already activated. All you need to do is turn the device on and it will automatically connect on the plan you selected at your initial checkout. You may reach out to us at any time for assistance by contacting us.

We’ve partnered with Simo Connect to use their patented cloud SIM technology that automatically connects the device to the strongest available signal in its area. We’ve combined that with our affordable data plans across the top networks to ensure our users have access to high-speed and high-bandwidth internet both in the home and on the go!

Our plan prices are straightforward with no hidden fees. We include the device for free in your initial plan purchase. Monthly payments are then made every 30 days from the date of your initial purchase. Each monthly payment covers your next 30 days of service, and you may of course cancel your subscription with us at any time.

If you go over your allotted data amount, you stop receiving data services until your next cycle begins. You can choose to upgrade to a larger GB plan mid-cycle in order to receive additional data. 

Roamr offers refunds on your data plan purchase within the first 7 calendar days of your router being delivered to your shipping address. Routers are not subject to the refund policy as they are not charged for upon checkout. If the router is determined by our warehouse inspection team to be damaged or is missing parts, you will not be eligible for a refund 

There will be no refunds if you request cancellation of your Roamr data plan outside of the first 7 calendar days of receiving your device in the mail. If you’d like to cancel prior to the start of a new billing cycle, and avoid being charged for the upcoming cycle, you must submit your cancellation request at least 5 business days prior to your new cycle start date.

See our full return policy here, which includes a step-by-step guide on how to cancel your your service.

No, customers do not own Roamr routers. If you choose to cancel your service, you will be required to return your router to Roamr in order to avoid being charged a device fee.

See our full return policy here, which includes a step-by-step guide on how to cancel your your service and send you router back.